Shipping and Returns Policies

Shipping and Returns Policy

Shipment

  1. Order Processing

    • All orders placed on MedPins will be processed within 12 hours of receiving payment confirmation.

  2. Shipping Options

    • EXPRESS Shipping : Your order will be shipped quickly via the best providers (Correos/SEUR) and you will receive it within 48-72 hours of placing your order.

    • 🚶✨ Free In-Person Delivery in Zaragoza

      Come pick up your order and experience MedPins firsthand! 🌟
      You can now pick up your order free of charge at our new Cafeteria Duende Azul , the official in-person pickup location in Zaragoza.

      📍 Address: Calle Manuel Lasala 40, next to Parque Grande and steps from the Emperador Carlos V tram station 🚋
      🕒 Hours: Monday to Saturday | 8:00 AM – 10:00 PM

      In addition, inside the store you will find an exclusive space with some of our best products on display , so you can see up close the quality and design that make MedPins unique 🫀✨

      Enjoy a coffee, good energy, and the MedPins world all in one place 🌸💫 We'll be waiting for you!

    • To coordinate delivery, simply contact the MedPins Team through our Instagram @medpins.es
    • This service is ideal for those who prefer to pick up their order in person and is free of charge. Coordinate with us and receive your order quickly and conveniently!

  3. Order Tracking

    • Once your order has been shipped, you'll receive an email with a tracking number so you can monitor the status of your shipment in real time.

  4. Delivery Problems

    • If you experience delivery issues, please contact us within 7 business days of the estimated delivery date so we can investigate and resolve the issue.

Returns

  1. Return policy

    • At MedPins, we want you to be completely satisfied with your purchase. If you are not satisfied, you have the right to return the product within 14 calendar days from the date of receipt, as established by Spanish law (General Law for the Defense of Consumers and Users, RDL 1/2007).
    • Products must be in their original condition, unused, unwashed, and with all original tags and packaging intact.

  2. Defective or Damaged Products

    • If you receive a defective or damaged product, please contact us within 48 hours of receiving it. We will request photos of the damaged product to assess the issue and process a refund or replacement, as appropriate.

  3. Return Process

    • To initiate a return, please email us at sales@medpins.es with your order number and the reason for the return.
    • Once your return is approved, you'll receive instructions on how to return the product. Return shipping costs will be the customer's responsibility, unless it's due to a MedPins error or a defective product.

  4. Refunds

    • Once we receive and review your return, we will notify you whether your refund has been approved or rejected.
    • If approved, your refund will be processed using your original payment method. Refund times may vary depending on your bank.

  5. Changes

    • We don't offer direct exchanges. If you wish to exchange a product, you must return the original item for a refund and place a new order.

  6. Exceptions / Non-Returnable Products

    • Some specific products, such as personalized items, may not be eligible for returns. This will be clearly stated in the product description.

  7. Contact